Wed Aug 26, 9:00 AM - 1:00 PM (AEST)

Online - Remote Training (Live Instructor)

This course provides a solid foundation for using Jira, covering everything you need to know to get started with Jira and manage your work effectively.

This course applies to all users of Jira. If a learner is also interested in understanding agile principles, they should instead take the full course named Jira Essentials with Agile Mindset.

The Jira Essentials course contains equivalent Jira information as the Jira Essentials with Agile Mindset course, but does not include the agile principles.

Note: this course is not suitable for users of Jira Cloud- see the alternative Cloud course

Wed Sep 2, 9:00 AM - 3:00 PM (AEST)

Online - Remote Training (Live Instructor)

Interested in learning the ins-and-outs of Advanced Roadmaps?

This course gives you the full scoop on one of Atlassian’s most powerful apps for Jira Software.
You’ll get an introduction to Advanced Roadmaps, what it can do for you, how to use it and best practices. The course walks you through building a roadmap based on work in Jira Software–using the new planning experience–and shows you how you can constantly evolve your plan and respond to change.

This course includes hands-on labs, giving you the opportunity to build and refine your Roadmap plan using sample data.

Thu Sep 10, 9:00 AM - 5:00 PM (AEST)

Online - Remote Training (Live Instructor)

In this Jira Cloud course, you learn how to set up a new Atlassian cloud site and Jira Cloud products.
You get hands-on experience performing both site and Jira administration.
Topics include a solid introduction to site user management and product access as well as the following areas of Jira administration - global and project permissions, project roles, schemes, and the configuration of issue types, workflows, and screens. You configure both classic and next-gen projects.
The course includes a variety of business use cases to assist you in understanding site and Jira administration, and best practices are emphasised for each topic.

Note: this course is not suitable for users of Jira Server or Data Center - see the alternate Jira Server Administration course

Thu Sep 17, 9:00 AM - 5:00 PM (AEST)

Online - Remote Training (Live Instructor)

In this Jira Server course, you learn the most important tasks to set up a new Jira instance (Jira Software, Jira Core or Jira Service Desk).
You get hands-on experience performing the administration tasks that are common to all three Jira applications.
Topics include a solid introduction to the following areas of Jira Administration: user management, global and project permissions, project roles, schemes, and the configuration of issue types, workflows, and screens.
The course includes a variety of business use cases to assist you in understanding Jira administration, and best practices are emphasised for each topic.

Note: this course is not suitable for users of Jira Cloud - see the alternate Cloud Administration course

Thu Sep 24, 9:00 AM - 5:00 PM (AEST)

Online - Remote Training (Live Instructor)

This course follows on from the Jira Cloud Administration Part 1 course. It continues the same case study and goes deeper into the administration tasks covered in Part 1, focusing on Jira Software and Jira Core.

This course will explore more complex schemes (only permission and notification schemes were covered in Part 1), more advanced workflow configuration as well as board and sprint permissions. The course is structured around a case study where an organisation creates a set of configurations and schemes to apply to new projects and existing in progress projects. Real world examples and and best practices are emphasised.

Note: this course is not suitable for users of Jira Server - see the alternate Server Administration course

Thu Oct 1, 9:00 AM - 5:00 PM (AEST)

Online - Remote Training (Live Instructor)

This course follows on from the Jira Server Administration Part 1 course. It continues the same case study and goes deeper into the administration tasks covered in Part 1, focusing on Jira Software and Jira Core.

This course will explore more complex schemes (only permission and notification schemes were covered in Part 1), more advanced workflow configuration as well as board and sprint permissions. The course is structured around a case study where an organisation creates a set of configurations and schemes to apply to new projects and existing in progress projects. Real world examples and and best practices are emphasised.

Note: this course is not suitable for users of Jira Cloud - see the alternate Cloud Administration course

Thu Oct 15, 9:00 AM - 4:00 PM (AEDT)

Online - Remote Training (Live Instructor)

This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk.

You’ll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasised for each topic.

Note: this course is not suitable for users of Jira Cloud.

*Occasionally some courses need to be cancelled or rescheduled - an alternative course, date or full refund will be offered in these circumstances.

Can’t attend your original course?

If you can no longer attend your originally booked training course, we offer flexibility and the following options for you:

  • Replacement – You can send a colleague in your place at no additional cost.
  • Reschedule – You can reschedule for a later date or a different course (course fees may apply). This must be done 10 business days prior to the originally booked course date.
  • Refund – A full refund can be requested up to 20 business days from the booked course date. If your notice period is less than 20 business days, we suggest you reschedule or find a replacement attendee.

Reach out on training@glintech.com if you have any change requirements.