Wed Aug 21, 9:00 AM - 5:00 PM (AEST)

GLiNTECH, Level 1, 60 York Street, Sydney, NSW, Australia

Here you learn the most important tasks to set up a new Jira instance (Jira Software, Jira Core or Jira Service Desk). You get hands-on experience performing the administration tasks that are common to all three Jira applications.

Topics include a solid introduction to the following areas of Jira Administration: user management, global and project permissions, project roles, and the configuration of issue types, workflows, and screens. You also learn how to share project configuration by taking advantage of the power of schemes. The course includes a variety of business use cases to assist you in understanding Jira administration, and best practices are emphasized for each topic.

Note: this course is not suitable for users of Jira Cloud.

Thu Aug 22, 9:00 AM - 5:00 PM (AEST)

GLiNTECH, Level 1, 60 York Street, Sydney, NSW, Australia

This course follows on from the Jira Administration Part 1 course. It continues the same case study and goes deeper into the administration tasks covered in Part 1, focusing on Jira Software and Jira Core.

This course will explore more complex schemes (only permission and notification schemes were covered in Part 1), more advanced workflow configuration as well as board and sprint permissions. The course is structured around a case study where an organisation creates a set of configurations and schemes to apply to new projects and existing in progress projects. Real world examples and and best practices are emphasised.

Note: this course is not suitable for users of Jira Cloud.

Wed Aug 28, 9:00 AM - 1:00 PM (AEST)

GLiNTECH, Level 1, 60 York Street, Sydney, NSW, Australia

Everything users need to accelerate their use of Jira Software and get work done!
This course teaches the fundamentals of Jira Software to ensure a strong base understanding of the tool and how to get the most from it.
It covers the essentials you need to know on Projects, Searching for issues, Dashboards and Reporting, as well as Scrum and Kanban boards and even integrating with Confluence.
Accelerate your Jira knowledge and skill with this 4 hour course.

Note: this course is not suitable for users of Jira Cloud.

This course includes presentation, demonstration, discussion and extensive hands-on exercises. BYO laptop (or let us know if you’re unable to). Wifi and Jira environment provided.

Fri Aug 30, 9:00 AM - 12:30 PM (AEST)

GLiNTECH, Level 1, 60 York Street, Sydney, NSW, Australia

Do you need greater visibility over your work, particularly across multiple teams and projects?
If yes, this course will kick-start your agile planning journey using Portfolio for Jira.
You’ll get a comprehensive overview of the tool, with best practice advice and tips on how to ramp-up effectively.
Set yourself up for success, and become a planning master!

Includes a look at the new Portfolio version 3!

Note: this course uses Jira Server, not Jira Cloud. What you learn in this course about Portfolio for Jira applies to Jira Cloud. However, the UI and navigation in the course differ from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

Wed Sep 4, 9:00 AM - 4:00 PM (AEST)

GLiNTECH, Level 1, 60 York Street, Sydney, NSW, Australia

This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk.

You’ll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.

The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasised for each topic.

Note: this course is not suitable for users of Jira Cloud.

Thu Sep 5, 9:00 AM - 1:00 PM (AEST)

GLiNTECH, Level 1, 60 York Street, Sydney, NSW, Australia

Everything users need to accelerate their use of Confluence and get more done!
This course teaches the core concepts of Confluence to ensure a strong base understanding of the tool and how to get the most out of it.
It covers the essentials like navigation, creating pages, and collaborating, then moves on quickly to cover tips, tricks and best -practice.
Accelerate your Confluence knowledge and skill with this 4 hour course.

Note: this course is not suitable for users of Jira Cloud.

This course includes presentation, demonstration, discussion and extensive hands-on exercises. BYO laptop (or let us know if you’re unable to). Wifi and Confluence environment provided.